Jazyk / Language: česky english deutschhrvatskiпо-русскиitalianopolskislovenskymagyar

Auxiliary Services

Auxiliary Services

Non-stop client telephone line / hotline

The hotline is available 24 hours a day, 7 days a week. Domestically, you can call the toll-free number 800 6986 29 (800 MYTO CZ), or +420 272 6986 29 (+420 272 MYTO CZ, not toll-free). Non-stop services are available in Czech (or Slovak) and English. Between 06:00 and 18:00 services are also available in German and Russian.

The hotline can be used to:
  • Request statements of toll transactions
  • Obtain an explanation for invoice items and request that corrections be made to incorrectly assessed tolls
  • Obtain information about the tolling system
  • Report a technical malfunction, or loss or theft, of a premid onboard unit
  • File a complaint or make a suggestion regarding the tolling system
  • Communicate with customer support staff in Czech and English 24 hours a day, 7 days a week, and in German, and Russian between 06:00 and 18:00

Internet Portal www.mytocz.cz

This portal provides all information about the network of tolled roads in the Czech Republic, the premid onboard unit, the electronic tolling system and its functionalities, payment options, and services. This information can also be requested via email: info@mytocz.cz.

The Internet portal also provides the following dynamic applications:

SelfCare Centre

Users can take advantage of the SelfCare Centre at www.mytocz.cz (requires registration), which allows them to:

  • Pre-register for the electronic tolling system in accordance with the law
  • Download statements of toll transactions
  • Download copies of invoices and request that corrections be made to incorrectly assessed tolls
  • Report a technical malfunction, or loss or theft, of the premid onboard unit
  • File a complaint or make a suggestion regarding the tolling system

Service pricelist

Additional toll transaction statement for one vehicle

CZK 150 without VAT (CZK 181,5 including 21% VAT)


RSS channel  |  XML Sitemap  |  Sitemap  |  Content Management System WebRedakce - NETservis s.r.o. © 2019